Shipping Policy

Shipping Policy

 

Standard shipping

We use UPS, FedEx, DHL, USPS, or another common carrier that provides insurance and tracking. Shipments often need to be signed for, while shipments can also be left at the driver's discretion. Items using standard shipping have several speeds:

  • Standard Ground Shipping: 5-7 business days. Deliveries eligible for Free Shipping will have this option available.
  • Second Day Air: Shipment time is 2 business days—the day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) will arrive on Tuesday.
  • Next Day Air: Shipment time is 1 business day. An item will be delivered the following business day if the carrier receives that item prior to their daily cut-off (varies by carrier). NOTE: When choosing this method, please be aware of the product's Expected Time To Ship (warehouse turn-around).

 

Curb Side Delivery (also called Freight or "LTL" shipping)

This is reserved for large, heavy, or over sized items like large sinks, bathtubs, shower doors, etc. Items are palletized and loaded onto a large truck for shipment, and delivered by scheduled appointment by lift-gate for to-the-curb service. All items must be inspected for freight damage prior to the driver leaving. Shipment time is 7-10 business days.

Shipment times are average, and remote locations, shipments during the winter holiday season, and cases of extreme weather may exceed the estimated shipment times.

    The shipping price for each individual item is usually more than the total cost of a single shipment with multiple items. So, if you're purchasing multiple items, add them all to your cart before checking the final shipping price.

     

    Standard Shipping Information

    If you ordered two or more items, you may receive them in multiple boxes on different days, due to varying availability and shipping locations. We don't charge extra shipping for split shipments.

    Items containing hazardous or regulated materials or some very large or heavy items must instead be shipped via freight carrier.

    We do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to do so accurately. We reserve the right to notify you after you've purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you have the right to modify or cancel your order for a full refund.

    Estimated Shipment Times

    If your order is received before noon Pacific Time, you can expect items specifically marked as IN STOCK on the product page to ship as follows:

    • Plumbing (faucets, bathtubs, toilets, sinks, etc.): usually ships within 5 business days.
    • Appliances: usually ship within 5 business days. 

    During holidays, any orders received will not be processed until the next business day. Items not specifically marked as IN STOCK are either out of stock or located in a warehouse that doesn't provide a live inventory feed. If your order is time sensitive, please contact us to see if your products will ship in a suitable time frame.

    Where can I have my order shipped?

    We ship anywhere within Puerto Rico. We’re currently unable to ship outside of Puerto Rico.

    Shipping & Order Confirmations

    Shortly after placing your order, you'll receive an email confirming that we've received your order. You'll receive a second email when your order has shipped. Please save these email invoices for your records.

    Shipping Backorders

    Occasionally, we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we'll try our best to send available items together. If only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we break your order into multiple packages, you will NOT incur any additional freight charges.
    In the unlikely event we're unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items we're unable to ship. You'll be notified via email of the estimated delivery date for your backordered items, and you will NOT be charged additional freight charges for backordered items