Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
What are the shipping options?
Standard Ground Shipping: 5-7 business days. Deliveries eligible for Free Shipping will have this option available.
Second Day Air: Shipment time is 2 business days—the day following the ship day is the first day. For example, an item that ships on Friday (not counting Saturday or Sunday) will arrive on Tuesday.
Next Day Air: Shipment time is 1 business day. An item will be delivered the following business day if the carrier receives that item prior to their daily cut-off (varies by carrier). NOTE: When choosing this method, please be aware of the product's Expected Time To Ship (warehouse turn-around).
When will I receive my order?
Plumbing (faucets, bathtubs, toilets, sinks, etc.): usually ships within 5 business days.
If applicable, we will replace your items if they are defective or damaged. If you need to exchange it for the same item, email us at firstname.lastname@example.org and send your item to: P.O. Box 1856, Añasco, Puerto Rico 00610.
How do I contact you if I do not find the answer to my questions here?