You have 10 days from the date of delivery to request a return. Unfortunately, we can’t offer refunds or exchanges after this period.

Items must be unused, in their original condition, and returned in the original packaging.

Return items must be shipped to the following address:

ED Supply – Returns
P.O. Box 1856
Añasco, Puerto Rico 00610

Yes. Return shipping is the responsibility of the customer. ED Supply does not provide prepaid return labels.

Yes. Final sale items are not eligible for returns or refunds. You can view all sale items in our Sale Items collection.

No. We do not charge any restocking fees for returns.

Partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts not due to our error.

You can manage your orders and request a return by logging in to your customer account. When logging in, you’ll receive a one-time email code for secure access. Make sure to use the same email address you used during checkout so your order details can be matched and displayed correctly.

Once your return is received and inspected, you’ll get an email notification confirming whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be applied to your original payment method within a few business days.

Please follow these steps:

1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank (processing times may vary).
4. If you still haven’t received your refund, email us at espaciosdesigns@gmail.com.

Yes, but please note that order cancellations are subject to a 10% cancellation fee.

We currently ship throughout Puerto Rico. We also ship Kucht brand products to the continental United States.

Please note: All other brands and products are only available for shipping within Puerto Rico.

View our Kucht collection here.

We offer free shipping by mail on eligible orders. For local deliveries within Puerto Rico, we use two delivery methods depending on the size of your order:

• Independent Ground Carriers – For large appliance orders like refrigerators and washing machines. Deliveries are scheduled in advance for a specific date and time.
• Islandwide Logistics – For smaller packages. This service offers reliable islandwide delivery with email tracking once your order is shipped.

• In-stock items: Typically delivered within 5–7 business days.
• Plumbing items (faucets, bathtubs, toilets, sinks, etc.): Usually ship within 5 business days.
• Appliances: Usually ship within 5 business days.

Delivery timelines may vary during peak seasons or due to carrier delays.

Yes. Orders shipped via Islandwide Logistics include a shipping confirmation email with a tracking number. Appliance deliveries handled by independent carriers are scheduled directly with you.

Yes. All deliveries require a signature upon receipt.If you’re unavailable, please arrange for someone to sign on your behalf.

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Please email us at espaciosdesigns@gmail.com.

If your product arrives damaged, contact us immediately at espaciosdesigns@gmail.com. Be sure to include your order number and photos of the damaged product for fast resolution.

You can log into your customer account here to manage your subscription. You’ll receive a one-time email code to log in.

Important: Use the same email you used at checkout so your subscription is correctly linked to your account.

You’ll be charged automatically at the same hour your initial order was placed, based on the frequency you selected (e.g. every month, every 2 weeks).

Yes! When you subscribe, you’ll receive a 5% discount on your first order. Starting with your third order, your discount will automatically increase to 10%. These discounts apply to eligible subscription products and are reflected at checkout.

The system will try to charge your payment method up to three times, with one day between each attempt. If all three attempts fail, your subscription will be automatically cancelled.

No. Your subscription price is locked in at the time of your initial order, even if the product price changes later.

Yes, in most cases. You can:

• Change product quantities (your discount will adjust proportionally).
• Add one-time products (they’ll be removed after the next renewal).
• Swap or remove products (unless you have a prepaid plan or haven’t reached the minimum number of payments).

Yes. You can:

• Change the delivery interval.
• Update your shipping and billing addresses.
• Reschedule or skip upcoming payments.

Yes, as long as you’ve reached the minimum number of payments (if applicable). If the pause or cancel buttons aren’t visible in your account, a message will appear explaining why.

Yes. If you change your products, address, or swap items, your shipping cost will update automatically based on your current subscription contents and shipping rates.

Yes. Discount codes can be added through your customer portal if available for your subscription type.

Yes. You can use the “Place order now” button in your portal to charge yourself immediately. You’ll be asked whether you’d like to reset your schedule after doing so.

Yes. There is a Retry button next to each failed payment in your portal.