In case of order cancellations, please note that they are subject to a 10% cancellation fee.
Our return policy lasts 10 days. Regrettably, we cannot provide a refund or exchange if 10 days have passed since your purchase.
To qualify for a return, the item must be unused and in the same state as when you received it. It should also be in the original packaging.
Return items must be sent to the following address:
ED Supply – Returns
Ave de Diego 2 Urb. San Francisco
San Juan Puerto Rico 00927
A receipt or proof of purchase is required to proceed with your return. Please avoid sending your purchase back to the manufacturer.
Customers have a period of 24 hours from the time of delivery to report any damage to the equipment. After this period, no claims will be accepted.
Return shipping is the responsibility of the customer. ED Supply does not provide prepaid labels for returns.
You can manage your returns by logging into your customer account here.
When logging in, you’ll receive a one-time email code. Please make sure to use the same email address used when placing your order, so your order history can be matched and displayed correctly.
Partial refunds may be granted in specific circumstances:
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also inform you about the acceptance or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original payment method within a certain number of days.
If you haven’t received a refund yet, re-check your bank account.
Next, contact your credit card company, as it may take some time before your refund is officially posted.
You can then contact your bank. There is often some processing time before a refund is posted.
If, after all these steps, you still have not received your refund, please contact ED Supply at espaciosdesigns@gmail.com.
Only regularly priced items may be refunded. Unfortunately, we cannot offer refunds for items from our Sale Items collection.